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Terms & Conditions

Important informations

Welcome to DolceVita Shop online. and team provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

By reading the information you agree on the terms and conditions.

Average deadlines for shiping and delivery

Delivery Couriers
A courier is the person or company that physically delivers goods or products to our customers. They charge a certain rate for each delivery, which is typically based on a bases of combination of weight, speed, and distance and varray at some of delivery to the end point. It could be diferent courers as smoll private firm as big enougf company. For exemple If your are living in the Italy there is SDL, Amico blue, instead along Europe delivery and other contry are DHL,Fedex, and others couriers. View a full list of shipping carriers that.
When you choose a shipping carrier, it’s important to find the right fit for your. Consider:

Pricing. Delivery costs adding them to your shoping expenses, so it’s important to compare providers based on what they charge for packages delivery.
Weight limits. How much are weigh goods or products you are choos? Some carriers have weight limits, so make sure that your items qualify.
International shipping. If you ship internationally, choose a carrier that can accommodate your needs.
Delivery servise . Some carriers have offerings services that make delivering packages to customers, such as pickup locations, special servise door to door access, etc.
Special considerations. If you buying alcohol, fragile items, or products that must be kept cold? Ensure that courier you are choosingfor can work with those requirements. Here are examples as Dolce Vita Shop online does this extremely well:
The company, only ships to regions that aren’t “dry” and doesn’t allow people under 18 years of age to accept their packages.
Delivery candy, which can melt, with ice, insulation, and expedited delivery to warm areas.
Insurance. If you would like to provide extra protection for packages, took a carrier that offers insurance coverage.
Weekend delivery. Some courers companys does not delivery in Weekend but only in working days.
You may also want to use multiple carriers for different reasons. You might use one specifically for heavy items and another for everything else. Or you could use different providers for expedited and regular shipping. Chek it befor place shiping order with courer.

Updating delivery information.
Customers should know where their package is and when it will arrive on their doorstep. Tracking information is one way to help with this — a buyer can check on their order at any time of day without having to reach out to our support team. 

The general time standard is typically 2-9 days along Europe and in the 8 contiguous states.

Returning wrong and defective items

Our delivery pass through rigorous quality check processes before they leave warehouse, however, there is a slight possibility that a product can be damaged during delivery. We strongly recommend you do not accept seal open/ Tampered/Leaked/Damaged shipment box in such cases returns of goods or products won’t be accepted fron our side. But if rceived an item in a damaged/defective condition or was sent a wrong product or goods there ispossibility to do a few simple steps to initiate return/refund.
Step 1: You can visit the My Orders page Dolce Vita Shop online desktop and raise a return request for the order in concern within 10 days of receiving .
Step 2: Choose the reason for your retun request replace/refund the defective/wrong items in your order.
Step 3: In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.
If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount. A refund for COD orders will be done only in the bank account .
This right to refound does not apply to:
Food perishable products, fresh food or drink, any food products, such as fresh food or drink, items which cannot be resold for health and hygiene reasons once unwrapped (for example, personal grooming products and baby products etc.)

International Orders

Goods or products may be subject of import taxes in you native contry. We are strongly recommend you check it with your local customs office before make an order. Becouse you are responsible as the customer for paying import fees. These fees can be significant and we are unable provide you with this information and calculate them for goods and products you are buing from our site Dolcevita Shop online.

Delivery Address & P.O. Boxes

Please note it is impossible to modify the delivery address once you have placed order for delivery.
Be advised we do not delivery goods or products to P.O. boxes.

Customer support delivery team

Please contact with our delivery department and partner Courier Veloche for further information or if coming questions or any problem for delivery process. Thank you !

Sending a package or envelope with Courier Veloce is simple, fast and guaranteed. Sitting comfortably at home or in the office, you can order a shipment, with collection and delivery at home, via the website or WhatsApp even on the FB page. Who likes a traditional way please call us on mobile +393477768456


About Us

Our project target is popularisation Italian foods and cuisine which are without any doubt number one in the world.

Mon - Sat: 8.00 - 18.00

Sunday Closed

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